Should You “Go Mobile” – Or Not Yet?

You might have heard about “Mobile Apps for Aesthetic Practices”.

Recently there has been a lot of hype around this subject. Some doctors claim that Mobile Apps have increased their revenues by 23%.

Is it true?

Do YOU have to go mobile, too?

In this blog post we will talk about hard facts around mobile apps and discuss whether you should look into Mobile Apps or not yet.

Fact 1: Between 61% and 76% of your patients have Smartphones

According to “Nielsen Mobile Insights”, between 61% and 76% of your patients have smartphones (see statistic below). You will notice that the Smartphone penetration is very high for consumers with and income of more than $100,000 – YOUR market.

 
smart phone stats

Fact 2: Without Mobile Presence, Your Online and Off-line Marketing Dollars are Wasted

71 percent of smartphone users that see TV, press or online ad, do a mobile search for more information (Source: www.mobithinking.com). If your patients see ANY of your marketing, 3 out of 4 will look you up on their Smartphone.

Two questions that you need to ask yourself:

  • Will they find you?
  • What will they see?
  • According to MobiThinking.com more than 79% of all websites are not mobile optimized!

    Fact 3: Your Patients Use Their Smartphone to Shop

    79 percent of smartphone users use their smartphones to help with shopping. And mobile searches have quadrupled in the last year according to Google.

    But what’s even more important: 1 in 3 mobile searches are local. And after looking up a local business on their smartphone, 61 percent of users called the business and 59 percent visited!

    Fact 4: Your Patients Love Apps

    Smartphone users are downloading apps like crazy. And even though there’s a sea of apps, on average each app is being downloaded 22,222 times.

    What does this mean for you? – If you have an app and make it available through the Apple Store or Android, you could expect thousands of downloads for your app, especially if you let your patients know through your existing marketing that you have an app.

    Fact 5: Your Patients Are Active On Social Networking

    76% of Smartphone users participate in social networking, especially Facebook.

    The most shocking statistic: Smartphone users check Facebook 14 times per day! (source: http://mashable.com/2013/03/27/facebook-usage-survey/). Smartphone users like to know what their friends do. And 50% of all Facebook users have more than 100 friends. In fact, the average number of friend on facebook is 190! (source: https://www.facebook.com/notes/facebook-data-team/anatomy-of-facebook/10150388519243859)

    What does that mean for you? – If you can convince your patients to share one of your offers on facebook, then several dozens of their friends will see it. And a few of them might share your offer with THEIR friends.

    And that’s how YOU can go viral – and become famous, without investing ANY marketing dollars.

    Summary:

    Is the hype around mobile apps fact or fiction?

    Take a look at the facts above and you will realize that NOW is the time to go mobile to increase your revenues and become a celebrity – before your competitors do.

    What do YOU think? – Leave a comment below.

    2x,5x,10x more profitable without working harder

    You’re already a skilled surgeon.MA-of-S-Logo_web

    Believe it or not, that’s the easy part in today’s world. It’s the other parts you need to have something to sell at the end.

    That means being able to grow 2x, 5x or 10x as profitable WITHOUT working 10x harder to get and keep it there.

    When you grab your spot in The Masters Academy of Surgeons, you will experience the knowledge, expertise and people you need to take your vision to the next level.

    There is synergy of energy, commitment, and excitement that participants bring to Masters Academy of Surgeons. The beauty of this exclusive club is participants raise the bar by challenging each other to create and implement goals, brainstorm ideas, and support each other with total honesty and respect.

    Masters’ participants act as catalysts for growth, devil’s advocates and supportive colleagues.

     

    Think of Masters Academy of Surgeons as your very own objective Board of Directors whose sole purpose is to see you succeed in a big way and have fun doing it. 

    Get the little-known strategies you need to:

    •     Maximally leverage your biggest asset YOUR TIME
    •     By focusing on your craft  and minimizing distractions that
    •     Detract you from what you love to do
    •     Diversify your risk
    •     Enjoy greater quality of life
    •     Have more time doing what you want
    •     Increase your productivity
    •     Increase your profitability
    •     Build an asset to divest

    Bottom Line: Enjoy the freedom and peace of mind knowing you could retire today if you wanted to, or God forbid, HAD TO due to unforeseen tragedy.

    Please Join us:

    www.MastersAcademyofSurgeons.com

    Master your success in 2013 –

    Catherine

    Generational Marketing

    Now that we have 4 different generations wanting aesthetic rejuvenation, one size does not fit all when it comes to market to the various groups.

    I wrote an extensive article for MedEsthetics laying out the different strategies to use for the different demographics of prospective patients. Here’s a link to the article:

    http://www.medestheticsmagazine.com/business-consult-generational-marketing

    How do you cater to the different groups?

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    For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

    Meet Me in NY at ASAPS

    ASAPS Banner

    This year’s ASAPS Conference is going to be fantastic. New York is such a great place to visit, especially in the Spring.

    I’ll be speaking, exhibiting and doing mini-consults.

    Details are below:

    Come to My Course

    catherine on stage

    My 2-hour course with 2 CME credits is entitled

    New Aesthetic Patients 2013 and Beyond and topics

    Will include:

    How to attract – convert – retain aesthetic patients

    How to Build Trust when Promoting the Invisible

    Differentiate or Die:  How to Stand Out

    Where are the Patients?

    Hot Topics in Social Media

    Setting Up your A-Team

    Let Raving Fans Build Your Practice

    Free Bonuses include:  Blueprint for Endless Patients, laminated checklists as well as my book, Your Aesthetic Practice, to help you simplify your processes and convert more patients.

    Visit My Booth #1118

    Barb and I Booth

    Pick up your Free CD called “Prospect-to-Patient”. It’s chock full of pearls to getting your stranger patient to a YES!  And, check out our HALF-OFF Patient-Attraction and Staff-Training Tools (ends Saturday). You even Get Free Shipping.

    Schedule a Free Mini-Consult 

    catherine_2013_WEBsm

    Email or call me to set up a day/time for us to meet in NY. We can talk about your vision, the roadblocks keeping you from getting there, as well as strategies that work TODAY.

    Catherine@cosmeticimagemarketing.com

    (877) 339-8833

    Here’s the link to the entire ASAPS program:

    http://www.surgery.org/downloads/microsite/meeting2013/index.php

    When Patients Complain About Your Prices…

    thumbs downThere is a reason you charge more. You have the skills and expertise to back it up. So rather than lower your prices when a prospective patient shows you the “deal of a century” they can get from someone else, here’s a better approach.  Let a “bargain-shopping patient” share their own story like this one:

    “(Dr. X) ruined my life.  He performed a rhinoplasty on me that destroyed my face.  He gave me a very upturned piggish nose that looks ridiculous.  In addition, my lower eyelids became permanently sunken in and darkened.  Now, I always look tired and sad.  He also damaged the oil glands in the skin covering my nose, as a result the skin on my nose is always dry and scaly. 

    My ability to breathe through my nose was greatly diminished, he, unbelievably, narrowed my airways.
    When I asked him why he diminished my ability to breathe, he simply responded that he’s only a cosmetic surgeon and that he doesn’t concern himself with breathing issues.  

    When I cried about my mangled face, he just went on and on about how he does the fastest rhinoplasty in America.  He brags that he never spends more than 35 minutes in the operating room with a patient.  Well maybe that’s the problem!  Where is he running to?  Maybe he should spend a little more time in the OR to make sure that he’s giving his patient a nose that matches his face.

    Eventually, I found two doctors that were able to restore some of my dignity and make my face look human again. 

    I have spent over $100,000 in efforts to fix my face and ability to breathe.  For the past 10 years, since this man ruined me, it has been an endless stream of consultations, surgeries and skin treatments just so that I can get back to looking somewhat normal

    Dr. X charges much less than other surgeons, but he’ll cost you a lot more when you desperately need to find another doctor to fix his mistakes. 

    Don’t be stingy with your life.  Don’t go for the cheapest and most available surgeon, like I did.  Do your homework and research when selecting a doctor.  Make sure that the doctor is trained to do the work you need.  Make sure he has before and after pictures of other patients with similar issues.”

    You most likely have a similar patient with a similar story. Get that in writing with their photos and their permission to show your other prospective patients and blog about it.  And, be sure they do patient reviews around it because you really do get what you pay for.

    Who’s Your Preferred Patient?

    Since you can’t be everything to everybody (you’ll run out of time, money and energy with that strategy), here’s a simpler way.

    Attracting your Preferred patient to you will be worth 70% of your practice revenues and it will be easier, cheaper and faster. I explain in this 2-minute video below:

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    For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

    Avoid Having an Unhappy Patient

    This past weekend, I spoke at ICAM in Dallas and had the pleasure of meeting ICAM’s President Gustavo Leibaschoff, MD as well as the inventor of Liposuction in 1974, Dr. Giorgio Fischer (from Italy).

    My talk was called “How to Avoid Having an Unhappy Patient”.  Because the unhappy patient can wreak havoc with your reputation on the Internet and in your community, you’ll want to do what you can to avoid them.

    Here are some of the pearls I laid out:

    +Set realistic expectations using every tool possible; i.e., computer imaging, tons of Before/after photos and 3D educational videos

    +Since social proof is everything in today’s “viral” world, prospective patients need to hear from your patients directly. You do that through patient videos with them telling their story about how great you are and how happy they are with their result.

    +Show off the Thank You cards, notes and emails you get from happy patients so you prospective patients see how much others love you

    +Have your patients read aloud the risks and initial each point during the pre-opt appointment

    +Give them a good result – one you’re proud of.

    +Be open to feedback and listen to the patient who has a concern(s). Often it’s not as bad as you think and you can diffuse a situation before it blows up to much more.

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    For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

    State of the Industry Update (Webinar)

    Ed PicWhere’s the aesthetic industry headed and how can you prepare?

    How can you benefit from the trends so you’re not left behind?

    How can you enjoy double-digit growth regardless of competition?

    What are cutting edge patient-attraction strategies that work NOW?

     

    Join me and my special guest Edwin Williams, MD and watch how he he went from nothing to:

    - a multi-million-dollar diversified practice,

    - working less than 50 hours per week,

    - being home almost every night with his family and,

    - having the freedom and PEACE OF MIND to retire today if he felt like it.

     

    Register Here:  https://www2.gotomeeting.com/register/191991010

    for Thursday, March 7 at 6 PM PST/ 9 PM EST

     

    This is pure content so register now and I’ll see you there.

    Age Chart Educates Patients on Reality

    We all wish we could turn back the clock tomorrow with no downtime, bruising and swelling….but then there’s reality.

    So much can be done with injectables and lasers but there is a limit.  To help your patients understand what kind of result they can expect from non-invasive treatments and procedures, my team designed an age chart you can display in your consult room.

    It gives patients the visuals on how many years they can get back from skin care – then Botox – then fillers – then lasers – then surgery. This communication tool will help explain and set reasonable expectations.

    Age Chart Thumbnail

    To Download the Full Version of This Image, Right Click Here.

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    For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

    Speaking for ICAM This Month in Dallas

    I’ve been invited to give a talk entitled, “How to Avoid the Unhappy Patient” at the International Union of Lipoplasty meeting on Saturday, February 23rd in Dallas. And interestingly enough, the keynote speaker is Professor Dr. Giorgio Fischer from Italy and I just learned he invented Liposuction in 1974.  The meeting is focused on new directions in liposculpture and lipografting so I’m excited to learn what’s coming next.  Actually, the cruel joke on us humans is that most of us have fat where we don’t want it and limited fat where we do want it so it just makes sense to come up with safe, effective procedures to redistribute the fat for a happier us!  Will I see you in Dallas?

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    For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.