Archive for Patients

Jan
11

Little Hinges Swing Big Doors

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As competition heats up in 2012 for aesthetic patients, it’s time to get serious about your aesthetic services and what you offer to the world. If you are committed to crushing it this year, you must have ZERO TOLERANCE for mediocre staff, sloppy processes and lazy practices that underwhelm your patients.  Aesthetic patients today won’t tolerate being treated like second class citizens. They will give their disposable income to the practice that makes them feel special.

It’s the little things that pull you out of the fray and into a “class of your own.”  Let’s start with your phones.  A well trained receptionist can catapult your new patient conversions when they call and get a great experience on the telephone. What defines a great experience? A phone that is answered by the third ring, by a friendly voice, by someone who can answers simple questions about the procedure and the practice and who can ask for the appointment. Start there. Fix your phones for a great 2012!

For a Free Marketing Checklist, Visit www.CosmeticImageMarketing.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

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Oct
18

Lay-a-Way Program Helps Conversions

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This weekend, I attended a conference where a very smart (and rich) guy was talking about the economic indicators for the next 4 years.  Without going into the depressing and scary statistics about unemployment, the prolonged housing crisis, and government unrest, it looks like we are not going to see better times for awhile.

The good news is if you know that, you can adapt accordingly, so here’s an idea: Offer your big-ticket aesthetic procedures on the lay-a-way plan.  Patients can put money down today to lock in their commitment and then make payments to you up until their surgery date.  You can even decide on a monthly amount you will automatically charge their credit card.

While this may seem like a hassle or too much work, it’s well worth it if you have prospective patients who want what you offer but can’t afford it or don’t want to spend their money all up front.

This way, the patient stays loyal to you, they are grateful you gave them a way to get what they want and you have a patient on the books rather than a prospective patient who visits other practices to see if they’ll help them.

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For a free download of Catherine’s book, Visit www.YourAestheticPracticeBook.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

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Unless you’ve been on a deserted island for the past year or two, you know patient reviews are part of your new reality.

Thanks to peer-to-peer forums, Yelp, and countless other review sites, you are being scrutinized by your patients.  Good or bad, they are talking about you.

Here is what you can do to ensure that talk is all good:

A “WOW” Patient Experience
Make your patient feel special and cared for every single time they call or visit you. You are in the business of feelings, so do everything you can to make your patients feel cared for and cared about.  That encompasses their entire experience with your office – from your receptionist answering the phone in a friendly manner, your staff greeting visiting patients with a smile, and your building rapport with those patients so they feel comfortable.

Give Them Satisfying Result
Give your patients a good result.  Make sure it’s a result they are happy with; something their friends will comment on.  A look they feel was worth the money.  And, by all means, address any concerns a patient might have about the result they got.  You cannot afford to ignore their dissatisfaction, because that’s when they turn to the internet to vent their frustration with you.

Ask for Feedback
Be proactive about what is being said about you on the internet.  When your patient tells you how happy they are with their result, ask them to share their story in a testimonial either in writing or in a video.  You could give them instructions on how to give you a good review on review sites, or you could mail/email them a post-op survey.  Make sure to thank your patients for their feedback and for their interest in helping spread the word about you to other would-be patients.

Stay Informed
An easy way for you to monitor what is being said about you in cyberspace is to set up a Google alert using your name and your practice name.  Google will email you anytime your name(s) are mentioned. That will give you the opportunity to address issues and/or maximize nice things being said about you.

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For a free download of Catherine’s book, Visit www.YourAestheticPracticeBook.com or call Catherine at (877) 339-8833.  Her firm specializes in creative patient attraction – conversion – retention strategies to drive aesthetic profits.

Categories : Business Growth
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Do you know what your patients respond to?  Learn how you can use your cosmetic questionnaire to get at the heart of what your patient wants and how to give it to her.  Don’t use a questionnaire? Then you have to watch this video to find out how a questionnaire can not only help you get to know your aesthetic patients but also get new patients.

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Get Your FREE Marketing Checklist on www.CosmeticImageMarketing.com and see how you compare to top aesthetic practices. Catherine’s firm specializes in attracting cash-paying patients to a medical practice using PR, advertising and creative marketing strategies. Catherine can also be reached at (877) 339-8833.

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Your staff is central to your success.  No matter how long your staff has been with you, this video has tips on how to keep staff motivated, happy, and supportive to your patients.

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Get Your FREE Marketing Checklist on www.CosmeticImageMarketing.com and see how you compare to top aesthetic practices. Catherine’s firm specializes in attracting cash-paying patients to a medical practice using PR, advertising and creative marketing strategies. Catherine can also be reached at (877) 339-8833.

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May
06

Effective Patient Follow Up

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If you have spent the time to bond with the patient and truly listen to them, they’ll tell you what they think, how they feel and where they’re at in the buying decision.  It’s when you haven’t built a relationship with the patient that you feel like you’re chasing them down for an answer.

If the patient tells you they have to “think about it”, try to think with them.  Ask what their sticking points are so you can address them.  Then, ask if there’s anything else since it often takes a couple of questions to get to the real objection.

If that doesn’t help, set up a follow up day and time now, while they are sitting in front of you, so they expect your call.

Another follow-up idea that works well is to leave out one important point from your consultation with the patient so you can follow-up and let them know you forgot to tell them something.  This could be just what they needed to jump off the fence.

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Get Your FREE Marketing Checklist on www.CosmeticImageMarketing.com and see how you compare to top aesthetic practices. Catherine’s firm specializes in attracting cash-paying patients to a medical practice using PR, advertising and creative marketing strategies. Catherine can also be reached at (877) 339-8833.

Categories : Aesthetic Marketing
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The media is scaring your cosmetic patients. All of this doom and gloom about the economy is paralyzing to a majority of your patients who are or could be affected by the dips and turns in the economy.

Don’t buy into it! There is much you can to ensure you float through these choppy waters safely and profitably.

I’ve put together a timely audio and visual presentation, with me personally narrating, entitled:

What You Can Do to Ensure a Successful Year
http://cosmeticimagemarketing.com/media/What_To_Do_For_Successful_Year.wmv

It’s full of simple strategies to keep your phones ringing, your patients buying and referrals coming to you.

The point is to first check your mindset. Are you buying into this pessimism? If you are, you are not going to be open to opportunities and possibilities so fix that first.

The next step is to do something. I know your first instinct is to lay low for now but that’s the worst strategy. Your aesthetic patients need more compelling reasons to invest in aesthetics so, now more than ever, give them those reasons.

Educate them on little things they can do right now to look fantastic. Motivate them to act now with a special offer and a tight expiration date. Encourage them to refer their friends so; they too, can look fabulous.

Those who strategically act now will conquer. Those who sit back and do nothing will perish.

Need more tips, tactics, strategies and resources to drive patients to your practice? Please watch my free videos by filling out the form to the right, now.

Thank You, and I encourage you to leave any comments or questions below.

Article by Catherine Maley, MBA, Author, Your Aesthetic Practice and President, Cosmetic Image Marketing

There are really only 3 ways to build and increase your practice revenues:

  • 1. You can increase the number of patients
  • 2. You can increase the average transaction per patient
  • 3. You can increase the number of times a patient buys from you

The following success strategies will address all three and, if implemented, will result in doubling or tripling your personal income without much of a difference in your operating costs.

Please follow. me in my next 7 posts as I bring you these Successful Strategies to grow your practice

Need more tips, tactics, strategies and resources to drive patients to your practice? Please watch my free videos by filling out the form to the right, now.

Thank You, and I encourage you to leave any comments or questions below.

Article by Catherine Maley, MBA, Author, Your Aesthetic Practice and President, Cosmetic Image Marketing

Categories : Business Growth
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Here’s a brief dose of brutal reality.

It was easy before now and you didn’t have to try very hard to fill up your office with cash-paying patients.

Consumers were spending like drunken sailors. Credit was available for everyone for whatever they wanted. TV shows like Extreme Makeover made it possible for everyday people to have a new life of love, wealth and health with cosmetic enhancement.

The demand was high, the patients were showing up for their appointments and the money was flowing.

But not anymore….The party is over.

Many of your patients have lost their jobs or are afraid they would lose their jobs soon so they stopped spending on aesthetics.

Others had their credit dry up and couldn’t afford aesthetics anymore.

Many of your patients who once considered  aesthetic services a necessity now viewed them a luxury to be put off until things are better.

The media pours on doomsday stories about stocks sliding, businesses closing and the world coming to an end.  Let’s face it – it makes for a good story!

There’s been a shift in wealth. The wealth is still there – it’s just in different hands now.

As a service provider, you now have to work at it to get the same results that used to come to you effortlessly.

That’s the difference and that’s why only the strategic will survive.

Remember those sayings:

There’s a silver lining in every cloud or when one door closes, another one opens?

The current state of the economy is doomsday for some and opportunity for others – so which group do you fall into?

Do not let highly publicized pessimism stop you from being excited and enthusiastic about your future in aesthetic medicine.

The good news is that with the right mind set and strategies, there is much you can do to survive and even flourish during this shaky time.

Rather than sit back and wait for things to get better, those who proactively “do something” will fare much better.

“Don’t you see – all is not over.  It’s just different.”

You Are in an Enviable Position

You cater to a very hungry market – the patient who wants to look and feel better and will invest their time, money and effort to do so

These aesthetic patients want to feel better.  That is not a one-time feeling.  This is an ongoing, innate desire for an ever-growing, aging population.

Think about it. This patient has a built-in need now and for years to come because if they care today how they look, they are really going to care as the aging process takes an even bigger toll.

So, spending effort up front now to attract that aesthetic patient to your practice and nurturing that relationship, will prompt them to return again and again for procedures, treatments and products that help them look and feel good.

The point is, this is not a one-time transaction.  The first transaction should always lead to another and another.

It can cost a small fortune to acquire a new patient – but it costs next to nothing to keep them.  The financial beauty of this relationship-based practice is that your costs will dramatically decrease if you simply maintain your patient database you spent time, money and effort to get in the first place.

Need more tips, tactics, strategies and resources to drive patients to your practice? Please watch my free videos by filling out the form to the right, now.

Thank You, and I encourage you to leave any comments or questions below.

Article by Catherine Maley, MBA, Author, Your Aesthetic Practice and President, Cosmetic Image Marketing

Categories : Aesthetic Marketing
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Now more than ever, your patients need compelling reasons to part with their hard-earned money. The media is scaring them and they are not sure they will have jobs so they are pulling back on their disposable purchases. Have you noticed a dip in your own revenues? Are you experiencing more no-shows? If so, that just means you need to be more strategic than ever before.

If  patients don’t come to you as freely as before, strategically put a plan in place to make it happen. They are not saying no necessarily. They could just be saying give me more logical reasons to come to you to fulfill my emotional needs of looking as good as I feel.

Target Your Current Aesthetic Patients

This is not the time to start a new advertising campaign to attract total strangers to your practice. Focus on those who already know you since they are more apt to respond to your promotional efforts. Use proven patient attraction tools to wake up your sleeping patients and get them visiting and referring.

Need more tips, tactics, strategies and resources to drive patients to your practice? Watch my free videos now.

Thank You, and I encourage you to leave any comments
or questions below.

Article by Catherine Maley, MBA, Author, Your Aesthetic Practice
and President, Cosmetic Image Marketing

Categories : Aesthetic Marketing
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