Implement SYSTEMS for Clarity and Consistency
Money loves clarity and so do your team members. You can’t expect excellence from your team until they understand your definition of it. Be clear HOW you want things done. Each team member needs to map out their processes and step-by-step processes. They can use google docs to write it out and/or do screen capture videos explain what exactly they do to accomplish their tasks.
Here’s a great way to test their skill in explaining things. Give their how-to materials to another team member and have them do it. If they can complete the task, you’re good. If they can’t, improve it until they can.
Why are we doing this? Because this is exactly what happens when someone on your team goes on vacation, has an accident and is out for a month or suddenly quits. When you are set up correctly, it’s a little annoyance rather than a major breakdown because your systems have your back.
Hold Your Team Accountable
Are you a Rich Surgeon or a poor surgeon oftentimes hinges on this….
The majority of surgeons I’ve worked with have trouble letting go of control…..UNTIL they see they can and their practice doesn’t fall apart. Most likely you too, have experienced toxic staff, patient complaints about your service or even embezzlement. That’s what makes you hold on tight.
While its understandable, it’s not necessary once you hold each team member accountable for their own actions, behaviors and results.
Because this isn’t about abdicating. It’s about empowering your team to step up, have your back, do their job and report back to you regularly.
Now you have the peace of mind knowing things are working well or there are issues to address but it’s no longer guesswork or hoping everyone is doing what they are paid to do. It’s a system to know everyone is on their game and you know the health of your practice on any given day.
There is a lot more to running your practice like a business so its a well-oiled machine that can run without YOU but this will get you started.
Of course, let me know if I can help.