This Week’s Question: Plastic Surgery Receptionist Phone Skills: Does she have the training to convert callers?
I can hear my receptionist on the phones and I cringe at her phone skills. No matter how many times I tell her what to say, she will often say something random and loses the caller.
Just today I heard her say, “No, we don’t do that” and she hung up on the caller. When I asked her which procedure the caller was asking about, she told me….
…..”The caller wanted something called [brand name skin tightening device] and I told her we don’t do that.”
So I had to explain to my receptionist we don’t offer that particular name brand because we found something that works even better and THAT’S what she should have told the caller.
That one mistake costs us $4,500. Any suggestions for fixing my phones? Dr. T