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Ep.80: Q and A with Your Patient Coordinator


Let’s talk about your patient coordinator.

Do you ever wonder what she thinks about her job?
Or why she can’t convert more consultations?
Or would you like to know what she thinks about how you interact with patients in a consultation?

Learn of the challenges your coordinator faces. Discover how to work together better to form a cohesive team for increased profits.

FREE! The choices your patients make…Explained!

FREE! 30-Minute Strategy Session with Catherine!

This episode is called Q&A with Your Patient Coordinator

Let’s talk about your patient coordinator .

Do you ever wonder what she thinks about her job?

Or why she can’t convert more consultations?

Or would you like to know what she thinks about how you interact with patients in a consultation?

If so, this podcast should interest you so here was my idea.

I run The Converting club for Coordinators where they get access to my training videos

That take them step by step on how to get patients to a yes.

And then I do be-weekly coaching calls with them 1-on-1, as well as monthly Q&A calls where I answer their questions.

I thought it would be helpful to hear some of the challenges coordinators have in representing you to prospective pateints.

Because the more you understand each other, the better you work together as a team to convert more consults.

So in a nutshell, I train the coordinators to set themselves up for success BEFORE the consult so it goes more smoothly, they get a yes more often and they don’t waste time following up on patients who ended up saing the dreaded, “I gotta thik about it, I have to talk to my husband and I don’t have my calendar with me.”

We do that by using lots of strategies to pre-frame you as the best choice BEFORE they meet you.

And, your coordinator bonds with them BEFORE they visit so the prospective patient is more

Comfortable and prepared to say yes.

You can check out the details of The converting Club at my website cm.com

So now here are questions I’ve been asked during the Coordinators’ Q&A sessions:

I am extremely busy and don’t have time to make pre-consult calls. Is it really that important?

Block it

Can only wear one hat

Must be a priority

Take time here at the beginning so the rest goes smoothly and you save time & get a yes

You talk about bonding

Should I be in consult

More informed

Consistent

confident

We’re more expensive

Thanks! c

Catherine Maley

Catherine Maley

Catherine is a business/marketing consultant to plastic surgeons. She speaks at medical conferences all over the world on practice building, marketing and the business side of plastic surgery. Get a Free Copy of her popular book, Your Aesthetic Practice: What Your Patients Are Saying View Author Profile.

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