Catherine Maley, MBA

"We engaged with Catherine for several reasons. While we run a very successful cosmetic practice, we are always open to discovering new ways to “better our best” in terms of staff, practice structure and processes. Given Catherine’s years of “best practice” study around the world, we thought her an excellent choice to help us re-imagine our practice. Catherine was instrumental in setting up a new structure that made our large team of surgeons and staff work together more cohesively. She outlined a plan that put key metrics in place, gave us a clear plan to follow throughout the year and trained our staff to increase their conversions by at least 10%. We immediately felt a renewed sense of optimism and enthusiasm for our growth. Since engaging with Catherine, I’m happy to report that revenues are up 15% over the last three months - 22% in the last month alone! I highly recommend Catherine’s consulting services to any practice looking for “best practice” additions to their operation. Her years of experience allow her to bring outside eyes to your practice, recognize what’s off, and recommend concrete actionable plans for improvement."

"Our consult conversions were running at 40-50%. Then we attended Catherine’s online training and implemented her strategies. They immediately increased conversion rates to 75-80%."

"Catherine provided much needed guidance in setting up a dynamic framework for our cosmetic practice. She helped with a whole range of tasks, ranging from staff hiring and training to creation of essential marketing materials. One of her many strengths lies in her keen understanding and feel for the non-medical patient experience with plastic surgery practices. This area of expertise represents an invaluable resource for cosmetic surgeons, many of whom have a peripheral exposure to this subject. Catherine proved to be a true professional with excellent organizational and listening skills. She was a pleasure to work with and we very much look forward to retaining her services in the future."

“Catherine has proven to be a valuable asset at my annual medical conference held for surgeons. Her talks are well attended and she’s got a gift for educating physicians and staff in an entertaining and inspiring way. Her insights are invaluable to my conference attendees who are there to learn how to stay in front of their competitors an how to grow their aesthetic practices.”

"Catherine Maley turned our practice around. We attended her How To Convert More Consultations webinar and implemented her system the following week. We converted more consultations in that week than we did in the entire month. Our practice went from a painful 50% no show rate to a remarkable 85% show rate. Even more impressive was our close ratio - from 35% to 80% and still increasing. We would recommend her to any practice that’s looking to not only increase their profits today, but sustain a healthy flow of income for many years to come. Thanks Catherine!"

"I have finally tapped into the most efficient way to grow my cosmetic practice and that is to “fish in the pond of my own patients”. When patients return to my practice, over 85% will purchase another service, product, or procedure. Not only was it worth over $200,000 in revenues this past year, it also reminds my patients I’m still around so they don’t wander off to my competitors. Catherine’s group has far exceeded our expectations and goals we had set up for them to achieve."

"Working with Catherine and her team has been very profitable. We’re only half way through the year and I’m up $200K and I’m booked out for the next 2 months even though we typically go into our slow summer months now. Her recent promotion brought in an extra $63,782 with more surgeries scheduled. I never realized how much money was sitting in my patient list but I’m a believer now!"

"Catherine’s consulting service have paid for itself many times over the investment I made engaging with her. Working with her helped change my perspective of how to run my already successful practice to one that is more streamlined and profitable. The training she gave my staff was also fantastic. I hear my staff using Catherine’s strategies to close more calls and consultations. They are also taking more initiative to implement the strategies Catherine customized for our practice. If you have plateaued or if the gaps in your processes are costing you, Catherine can help. She’s worth every penny."

“Your on-site practice visit was awesome and invaluable. Thanks to your strong presentation and people skills, you were able to shift the culture in our practice and that has made a significant difference in the way my staff is interacting with my patients. You also made it possible for me to figure out what to do with key staff members and that has allowed me to grow the best team to support my vision for the future. It was money well spent. Thank you.”

"Working with Catherine was truly an eye-opening experience and I had an epiphany. I now see my practice through the eyes of a businessman rather than as a surgeon trying to do everything myself to ensure it gets done. I know how to run a profitable practice; however, it was not without major staff issues, inefficiencies and unproductive drama. With Catherine's guidance, I reorganized staff, set up processes for them to carry more of the workload and hold them accountable so I have more time to focus on patient care. The changes we put in place and the staff training to convert more callers and consultations will easily increase my revenues by 15% as well as save us time, money and costly mistakes. This has been a profitable and practice-changing investment that I wholeheartedly endorse for any surgeon who is ready to step up their game."

“Since we brought Catherine on as a consultant to our practice, she’s done wonders for us. Whenever she has something to say, we always listen. I saw her speak at meetings, I read her book and I was very impressed with her before we decided to bring her on as a consultant. Since we have, she has been invaluable. Her insights are amazing from working with so many other practices. She’s a pleasure to work with and, more importantly, she’s efficacious and I would highly recommend Catherine to anyone who’s newer in the business or looking to revamp and re-evaluate your own processes. She has been an excellent investment and worth every penny.”

“Catherine, Sorry for the delayed response. Things have evolved a bit differently from when we last talked. Yes, last year did turn out well and you and I discussed some of your other suggestions that we had implemented but I expressed that we didn’t see the effect we had hoped for and so you and I discussed some other strategies and tweaking the right message, right audience, right medium. I still have yet had time to follow-up on implementing the additional, new strategies we discussed in our last phone call. However, I felt the need to reach out and follow up with you because, as it turns out, the suggestions we had implemented that I complained we hadn’t seen any results from....well, I was wrong. In the first quarter this year, our earnings from cosmetic surgery are up 96% over one year ago (last year was a slower than usual first quarter) and 44% from our prior best first quarter ever ! This increase in revenue was achieved by only adding a few additional patients over that quarter better patients, better revenue with minimal additional labor on our part. I attribute this to a few things. Implementing your strategy to go “deep” in our marketing efforts in our local community, doing the same ad with before/after photos of a facelift patient across multiple print and direct mail pieces and repeating these over a period of time, the age of our practice in the area and a local economy that continues to improve. The general marketing principles and guidance regarding the location of our practice and principles for future practice marketing and development were sound advice that have proven to be beneficial and true. Thank you for your practical insight and advice. We still have a way to go to see the full implementation and effect of all of your input and I am excited to see the results as they unfold! We have enjoyed working with you and I believe what you offer is unique in the consulting industry for our field . Any practice, at any stage could benefit from the vast array of consulting information and products your firm offers. We look forward to continuing to seek out your services as we continue to grow!”