Turn Your Phone Calls into Profits
Let’s face it. Times have changed. It’s way too competitive to be mediocre. It’s also way too costly to attract a new patient so you can’t afford to lose them at the phone stage. I’m sure you’re painfully aware of how difficult it’s gotten to convert prospective patients due to the insane amount of competition and information available.
This creates confusion and fickle prospective patients who know if they don’t like their experience with you on the phone, they can always call your competitors. That means you want to be better than your competitors, so they choose to book their consultation with you.
What Are Bad Phones Costing You?
Give yourself a half-million raise this year without spending more money on advertising or adding more staff. Just fix your phones. When you lose only 1 caller per day that was worth $2K (on the low side) and you multiply that out by 22 days per month and 12 months per year, it really adds up.
By the way, if you think your staff is already great, just know my team and I have been mystery shopping cosmetic practices since the Year 2000 and every practice can use improvement on their phone strategies and scripts to convert more callers.
Announcing the Phone Club for Receptionists
Here’s What You Get:
- 18 Training Videos where I personally lay out the strategies and scripts to effectively convert callers to appointments.
- Quizzes your receptionists completes after each training module to help them learn and retain the most important points.
- (2) Mystery Calls Per Month
- We will mystery shop your office to help ensure they learned effective strategies are being used. This helps your receptionist(s) bring their A-game every day.
- Monthly Report Cards and Call Recordings are sent to you every month so you can monitor their progress.
- Accountability – We will monitor your receptionist’s participation by how many videos and quizzes they have completed and “prod” them along the way.
- Certification – By the end of this training, your receptionist will have the advanced skill set to be a qualified “Best Practices Certified Telephone Ambassador” for your practice and receive a certificate they can proudly display.
Your Receptionist Will Have Complete Access to These Tools that Transform Her Into a Revenue-Generating Machine:
Video Modules by Topic
Each video module contains a quiz to test your receptionist on the most important points. This helps to ensure retention.
(2) Mystery Calls Per Month
We will mystery shop your office to help ensure the learned effective strategies are being used. This helps your receptionist(s) bring their A-game every day.
What Other Surgeons Say About My Phone Training Materials...
“I really like your new audio series “How To Turn Your Phone Calls Into Profits”. Hearing the variety of your lively voices roleplay the caller and the receptionist helped me visualize your concepts better. And because it’s so interactive, my staff will retain the information better. This tool will be mandatory for all new staff hires and that will make my job easier.” — S.J. Shah, MD – NY
“I caught the PM receptionist using one of the lines from “Exceptional Receptionist: to snag a potential Botox patient who was there to have her son seen for acne! Thank you for your excellent ideas.” — Renee A. Glover, MD – NC
Choose the best plan for you given your receptionist’s skill and expertise and you’ll get instant access:
PAY PLAN #1
PAY PLAN #2
*One staff person per account since we track their participation by their email, cell phone and login times.
Call Us For Multiple Staff Special Pricing
Special Bonus (Value $497)
You Get a Free Hard Copy of Flip Scripts for Receptionists so the exact words for each step in the process are laid out in one place.
Your receptionist simply “flips and follows” the scripts. It doesn’t get any easier than this.