Plastic Surgery Staff

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Does your staff help promote you and your plastic surgery practice? In these articles, you will learn why a well-trained plastic surgery staff is vital to the success of the practice, and the best ways to train your staff. These articles offer tips and advice on how to improve staff’s phone skills, increase conversion rates, and better ways to follow-up with patients. In these articles, I discuss the best ways for your staff to deal with unhappy patients, how to deal with no-shows, and the best strategies to easily convert callers to consultations and consultations to paid surgical procedures. Make sure your staff has all the tools they need to get patients to say yes without seeming pushy or aggressive. These articles will greatly help your receptionists and patient care coordinators when talking to prospective patients, so make sure to pass them along or post them in your office so everyone can read!

13 07, 2018

How to Turn Your Staff Into Revenue Generators

There’s a common complaint I hear from plastic surgeons about running a successful plastic surgery practice. It’s that the staff is not doing their fair share to grow the practice. Surgeons often feel the staff is there to do the [...]

27 02, 2018

How to Follow Up on Plastic Surgery Leads

How painful is it to do a full day of new patient consultations and NOT book any of them of them for surgery?  Then not knowing how to follow up on plastic surgery leads? The excuses are endless and go [...]

16 04, 2017

When to Use a Cosmetic Practice Consultant

When Does it Finally Make Sense to Use a Cosmetic Practice Consultant...Especially if You've Tried Everything Else in the Past? If you’re even considering hiring a cosmetic practice consultant than it probably makes sense to hire the RIGHT consultant assuming [...]

27 02, 2017

Following Up AFTER the Consultation

This Week’s Q&A Topic: Following Up AFTER the Consultation   Dear Catherine, Every couple of weeks, I meet with my staff to go over our numbers. They report how many consultations we had, how many surgeries, etc. It finally dawned [...]

28 01, 2017

Converting Plastic Surgery Consultations

Ask Catherine, This Week’s Q&A Topic: Converting Plastic Surgery Consultations         This Week’s Question: Dear Catherine, Converting plastic surgery consultations is getting harder. We will have a full day of consultations, back-to-back, and NOT book surgeries or other [...]

16 01, 2017

How to Convert Callers to Appointments

Ask Catherine This Week’s Q&A Topic: How to Convert Callers to Appointments This Week’s Question: Dear Catherine, I run a busy practice and have three receptionists handling the calls. One of them is excellent and the other two need help. No [...]

15 09, 2016

How to Follow Up AFTER the Consult to Convert

Ask Catherine This Week’s Q&A Topic: How to Follow Up AFTER the Consult to Convert Dear Catherine, Every couple of weeks, I meet with my staff to go over our numbers. They report how many consultations we had, how many surgeries, [...]

5 09, 2016

How Can We Convert More Surgical Consultations?

  Ask Catherine This Week’s Question: How Can We Convert More Surgical Consultations? Dear Catherine, I have been in practice for more than 20 years and have watched it get more difficult and expensive to attract new cosmetic patients. As [...]