Mystery Shopping and Receptionist Training

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If You Lose Just 1 Call Per Day and Your Average Patient is Worth $2,000 Do You realize you Are Losing $480,000 Per Year?

That is no exaggeration. So many profitable calls are lost because your receptionist:

  • Didn’t pick up the phone in time
  • Didn’t take control of the call and bond with the caller
  • Didn’t know how to convert the caller to an appointment

Find out what’s happening in your own office.

You will probably be surprised to learn what is actually being said and NOT SAID and what’s costing you a fortune in needless hang-ups or “I’ll think about it” and click….

You can’t fix what you don’t know so let us find out for you –

The good, The bad and The ugly.

You can’t afford to lose another call. Here is what you get:

  • (4) Calls to Your Office on different days and at different times
  • Report Card for Each Call graded by my staff who made the call
  • CD Recordings of the Calls and My Customized Critiques for improvement
  • Laminated Phone Guide for easy reference
  • Phone exercise practice pad to drill in the fundamentals

Bonus: Included is Our Best-Selling Tool:

  • Lunch-and-Learn Audio Series: How To Turn Phone Calls Into Profits:
  • (4) 30-minute audio sessions
  • Interactive follow-along handouts
  • Frame-and-Hang Certificate at Completion
  • (2) Follow-Up mystery calls to record your staff’s progress
  • Follow-Up Conference Call with you and your staff

How to attract patients manual


  1. Single payment of $2,497 or

  2. 3 payments of $997