One Patient At a Time Still Works — James Rough, MD

James Rough, MD, is a perfect example of why giving excellent care, one patient at a time, still works to successfully grow your practice. Hello, and welcome to “Beauty and the Biz,” where we’ll discuss the business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice […]

Customer Service Wins — with Catherine Maley, MBA (Ep. 240)

Customer Service Wins — with Catherine Maley, MBA (Ep. 240) • Beauty and the Biz • www.CatherineMaley.com

Hello, and welcome to Beauty and the Biz as we discuss customer service wins. In addition, we’ll also discuss the business and marketing side of plastic surgery. I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Also, I’m a consultant to plastic surgeons, to get them more patients […]