How Plastic Surgeons Should Handle Unhappy Cosmetic Patients
By Catherine Maley, MBA | Practice Growth Strategist | Author, Beauty and the Biz: The Plastic Surgery Practice Growth Playbook Every plastic surgeon eventually deals with an unhappy cosmetic patient, and how you and your team respond can either calm the patient down or turn the situation into a damaging online review…or worse. The unhappy […]
What the Top 10% of Plastic Surgery Practices Do Differently
By Catherine Maley, MBA | Practice Growth Strategist | Author, Beauty and the Biz: The Plastic Surgery Practice Growth Playbook Since working exclusively with plastic surgeons since year 2000 and conducting 175 long-form interviews on the Beauty and the Biz Podcast, there was a common pattern that emerged. A compilation of those interviews can be found […]