How Plastic Surgeons Should Handle Unhappy Cosmetic Patients
By Catherine Maley, MBA | Practice Growth Strategist | Author, Beauty and the Biz: The Plastic Surgery Practice Growth Playbook Every plastic surgeon eventually deals with an unhappy cosmetic patient, and how you and your team respond can either calm the patient down or turn the situation into a damaging online review…or worse. The unhappy […]
What the Top 10% of Plastic Surgery Practices Do Differently
By Catherine Maley, MBA | Practice Growth Strategist | Author, Beauty and the Biz: The Plastic Surgery Practice Growth Playbook Since working exclusively with plastic surgeons since year 2000 and conducting 175 long-form interviews on the Beauty and the Biz Podcast, there was a common pattern that emerged. A compilation of those interviews can be found […]
How to Build a Dream Team Without Losing Your Mind — with Lisa Marie Wark, MBA, PhD(c)
Lisa Marie Wark, MBA, PhD(c), shares pearls from her new book on how to build a dream team without losing your mind. Indeed, welcome to “Beauty and the Biz,” where we’ll discuss the business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your […]
Strategies to Convert More Consults — with Catherine Maley, MBA (Ep. 316)
Hello, and welcome to “Beauty and the Biz,” where we’ll discuss strategies to convert more consults. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” Furthermore, I’m also a consultant to plastic surgeons, helping […]
Marketing Magic — with Gregory A. Buford, MD, FACS
Hello, and welcome to “Beauty and the Biz,” where we’ll talk about marketing magic. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” I’m also a consultant to plastic surgeons, helping them get more […]
Multiple Revenue Streams — Gregory A. Buford, MD (Ep. 293)
Hello, and welcome to “Beauty and the Biz,” where we’ll discuss multiple revenue streams. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” Furthermore, I’m also a consultant to plastic surgeons, helping them get […]
Turning One-Time Patients Into Lifelong Fans — with Catherine Maley, MBA (Ep. 288)
Hello, and welcome to “Beauty and the Biz,” where you’ll learn my proven method of turning one-time patients into lifelong fans. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” I’m also a consultant […]
Brazil to Thriving Austin Practice — with Marcelo Antunes, MD, FACS (Ep. 285)
Hello, and welcome to “Beauty and the Biz,” where we’ll discusshow Marcelo Antunes, MD, FACS, immigrated from Brazil to a thriving Austin practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” Furthermore, I’m […]
Convert Plastic Surgery Calls and Consults
How to Follow-Up AFTER the Consult
