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The Phone Club
Intro to The Converting Club
Greeting
Let’s talk about Your Role as the Exceptional Receptionist
Mindset of the Exceptional Receptionist
Tracking, On Hold, Transfer
Bonding, Close Early
Answering Questions
Answer a Question with a Question
Booking Appointments from Promotions
How Much is it for Surgical Procedures
Ask for the Appointment
Dealing with the Angry Caller
Index Cards and Conclusion
Mystery Shop Your Competition
Pain, Downtime, Safe, Is Surgeon Good
Pricing for Non Surgical
Tiered, Consult, Reservation Fee
Use Scarcity, Urgency