The Phone Club

Intro to The Converting Club


Let’s talk about Your Role as the Exceptional Receptionist

Mindset of the Exceptional Receptionist

Tracking, On Hold, Transfer

Bonding, Close Early

Answering Questions

Answer a Question with a Question

Booking Appointments from Promotions

How Much is it for Surgical Procedures

Ask for the Appointment

Dealing with the Angry Caller

Index Cards and Conclusion

Mystery Shop Your Competition

Pain, Downtime, Safe, Is Surgeon Good

Pricing for Non Surgical

Tiered, Consult, Reservation Fee

Use Scarcity, Urgency