When you turn your staff into revenue generators, you finally get the peace of mind you’ve been looking for to stabilize your practice revenues.
Because you now have certainty knowing you have a team backing you up to help promote and build your practice.
When it comes to growing your cosmetic practice, the number #1 complaint I get from plastic surgeons is they have great staff but they are just not skilled enough when it comes to promoting you to your prospective cosmetic patients.
So, you hear callers hang up without scheduling an appointment and watch prospective patients walk out your door without scheduling plastic surgery procedures.
That is a clue things are not as good as they could be.
Cosmetic patients are a fickle group. Their experience with you and your practice starts and ends with your staff.
Anytime a prospective patient calls and visits your office, as well as interacts with your staff, gives them an impression about you and your practice – good or bad.
Its frustrating because you pay all of this salary overhead for staff to work with your cosmetic patients so you can focus on what you do best only to find that 2 or 3 out of 10 of the prospective patients who came in for a consultation decided to wait; or worse —
decided to go to someone else!
Your staff can make or break your practice – period. Nothing is more important to your success than the patient relations skills your staff has or doesn’t have.
Your patients will spend more time with your staff than with you. Frankly, you may not even get the chance to meet new prospective patients if your staff doesn’t have the skills or interest in getting them in the door and through your processes.